Client Service Specialist

Hyattsville, MD
$20.00 per hour

Company Overview:

Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor—we’re a trusted partner committed to enriching spaces and creating lasting value.

Position Summary:

The Client Service Specialist serves as a key point of contact for clients, ensuring timely and accurate responses to inquiries, service requests, and issue resolutions. This role requires strong communication, attention to detail, and the ability to work collaboratively across departments to deliver exceptional service and support.

Responsibilities & Duties:

• Respond promptly and professionally to client inquiries via phone, email, and internal systems
• Coordinate service requests and communicate status updates to clients and internal teams
• Investigate and resolve client concerns or service issues, escalating when necessary
• Maintain accurate records of client interactions, service requests, and resolutions
• Accurately and promptly enter customer orders into the system
• Communicate with customers as needed to confirm order details, scheduling, and resolve any operational questions
• Collaborate with the warehouse, subcontractors, and operational staff to ensure timely and accurate execution of orders
• Support client onboarding and account updates by ensuring proper documentation and data accuracy
• Collaborate with operations, warehouse, and billing teams to ensure client needs are met
• Responsible for managing order entry and fulfillment processes during the company’s transition to the RFMS system
• Identify opportunities to improve client satisfaction and report feedback to leadership
• Assist with reporting and administrative tasks related to client service operations

Qualifications:

• At least 2 years of professional experience in a customer service or client support role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office and experience using CRM or customer service software
• Experience with RFMS is a plus
• High school diploma or equivalent required; associate’s degree preferred

Other:

• All offers of employment are contingent upon a drug panel and a background check
• Valid Driver’s License is required
• Your information will be kept confidential according to EEO guidelines

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• At least 2 years of professional experience in a customer service or client support role
• Bilingual (English/Spanish) is preferred

Ability to Commute:

• Hyattsville, MD 20785 (Required)

Work Location: In person